I’ve been using Parallels.com to run Windows XP and Ubuntu virtually on my Mac for a while and it’s been pretty good, albeit slow as I haven’t been able to give the VMs more than 512MB RAM due to my older MBP’s RAM limitations.
Recently I needed to upgrade to the newest Parallels, which was an extra charge.
I went to the Parallels.com website and was sent to element5.com, which is the ecommerce vendor Parallels uses. I purchased the upgrade and waited for my new key. I was told 12 hrs max.
4 days goes by. No word from element5 or Parallels.
Finally I contact Parallels support and the support person,tells me that my order was declined. I was not notified of this. Why was I not notified? Then support tells me that I have to contact Element 5 for support. Why Element 5? I purchased the software from Parallels, not Element 5.
The worst part of all of this is the Element 5 website, which is run by Digital River, who is in the business of selling software online, does not use SSL for any of the username/passwords that they are requesting that users input on their site.
If this is the real state of affairs with Parallels, I’m moving to VMWare.
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parallels.com support FAILURE
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